Achieva Systems Pty Ltd ACN 693 109 321 (Achieva, we, us or our) is committed to protecting your privacy. This policy explains how we collect, use, disclose and protect personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using this website or providing us with your information, you agree to the handling of your personal information as described in this policy.
Information We Collect
We collect personal information that you provide directly to us, including when you complete an enquiry form, request a quote, or contact us by phone or email. This may include your name, organisation, email address, phone number, and the details of your enquiry.
When you use our website, we also collect limited technical information automatically, such as your IP address, device and browser type, the pages you visit, and the site that referred you, through cookies and analytics tools.
How We Use Your Information
We use personal information to:
- Respond to your enquiries and prepare quotes
- Supply and support MotionIQ™ and ConnectIQ™ products and services
- Manage our relationship with you and provide customer support
- Improve our website, products and services
- Send you information about our products where you have consented or would reasonably expect it, which you can opt out of at any time
- Meet our legal and regulatory obligations
Cookies and Analytics
Our website uses cookies and similar technologies, including Google Analytics and Google Ads, to understand how visitors use the site and to measure the performance of our advertising. This may include conversion tracking when you submit an enquiry.
You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of the website function.
Disclosure of Your Information
We do not sell your personal information. We may disclose it to trusted service providers who help us operate our business, including our customer relationship management (CRM) provider, our website and email hosting providers, and our analytics and advertising providers.
Some of these providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
We may also disclose personal information where required or authorised by law.
Data Security
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to provide our products and services, and to meet our legal obligations. When it is no longer required, we take reasonable steps to destroy or de-identify it.
Access and Correction
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We may need to verify your identity before providing access.
Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us and we will investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to This Policy
We may update this policy from time to time. The current version will always be available on this page, with the date of the most recent update shown above.
Contact Us
For any privacy questions or requests, please contact us at: